Our positive behaviours include:

• Remaining courteous, helpful and professional in our dealings with our customers.
• Demonstrating an understanding of who our customers are and why they matter.
• Doing what we say we’ll do. Explaining clearly what service can be delivered and being committed to seeing things through.
• Seeking and acting on customer opinion and feedback.

We work hard not to:

• Be disrespectful or unhelpful to customers.
• Ignore customer feedback.
• Keep customers waiting.
• Fail to recognise our colleagues as internal customers delivering excellent services.
• Fail to keep our promises.