Responsive
![Corporate Values with Responsive highlighted.](https://preview-stevenage-bc.cloud.contensis.com/image-library/values-jobs-and-careers/value-responsive-with-fade.xaa3e179b.jpg?f=webp&q=80)
Our positive behaviours include:
- Remaining courteous, helpful and professional in our dealings with our customers.
- Demonstrating an understanding of who our customers are and why they matter.
- Doing what we say we’ll do. Explaining clearly what service can be delivered and being committed to seeing things through.
- Seeking and acting on customer opinion and feedback.
We work hard not to:
- Be disrespectful or unhelpful to customers.
- Ignore customer feedback.
- Keep customers waiting.
- Fail to recognise our colleagues as internal customers delivering excellent services.
- Fail to keep our promises.