Pay
From here, you can make payments to us, and check your balances.
You can pay your council tax, housing rent and other charges, business rates, invoices, housing benefit overpayments, and leaseholder charges.
Payments will be credited to your account in the following timescales:
Online payments - if paid before 5pm, will be credited to your account the next working day. If it's after 5pm it will be credited to your account within 2 working days.
Telephone payments - if paid before 5pm, will be credited to your account the next working day. If it's after 5pm it will be credited to your account within 2 working days.
Fast pay (via your bank account) - allow 3 working days.
Post Office - allow 3 working days.
To make a payment using the online service you will need your account reference or invoice number.
Your account or reference number will start with a specific number as listed below.
| Payment Type | Reference Number |
|---|---|
| Council Tax | 8 digits starting with 2 |
| Housing rent and other housing charges | 9 digits starting with 1 |
| Garages | 9 digits starting with 1 |
| Business Rates | 8 digits starting with 6 |
| Invoices (sundry debtors) | 10 digits starting with 700000 |
| Housing Benefit overpayments | 8 digits starting with 8 |
| Leaseholder charges | 9 digits starting with 1 |
| Parking ticket (PCN) | External link or call the payments line on 03300 883 862 |
You can pay by debit or credit card - all major debit or credit cards are accepted.
Please note: John Lewis Partnership credit card holders can no longer use their Mastercard.
We do not accept American Express and Diners Club.
Other ways to pay
Direct Debit
You can set up a direct debit online or download a direct debit form and return it to the address on that form.
Set up online
Download
Pay by Telephone
You can also use our 24-hour automated telephone payment line - 01438 242345. All major debit and credit cards are accepted except American Express or Diners Club.
Pay at the Post Office
Payment can be made at any Post Office using your account card.
Refunds
For information about refunds please use the link below: