Our positive behaviours include:

• Striving to deliver our services to the highest possible standards.
• Being open to feedback from others so that we can improve our performance.
• Making the best use of our personal strengths and acknowledging our development needs.
• Taking responsibility for our own learning.
• Applying both skill and knowledge to our work.
• Learning from both positive and negative experiences.

We work hard not to:

• Dismiss objective feedback without due consideration.
• Refuse or fail to take up opportunities to learn and develop.
• Get stuck in a rut and stop trying to improve.
• Assume that training is the only solution to our development needs.
• Attend training without understanding the reason for going and what is to be achieved.