In the event of a fire, only residents in the area of the building affected by fire or smoke need to evacuate. Residents in other areas do not need to leave the building.

This guide will tell you about

Fire prevention

Preventing fires is the best way of keeping safe. This guide explains the simple steps you can take to keep your home and your building safe.

Fire protection

Information about the checks we frequently make to ensure your building continues to offer the protection you need.

Information for disabled people

Details of the additional help we can provide to keep you safe in the event of a fire, if you have a disability.

Fire procedures

In the unlikely event of a fire, it is important that you know what to do. This section explains what to do in simple steps.

What to do after a fire

We are committed to dealing with the consequences of a fire. This section tells you what you need to do.

What the council is doing to keep you safe

More information about what we are doing to keep you safe from fire.

Fire Procedures

The fire procedures for your building are based on a Stay Put If Safe evacuation. This means your building has good compartmentation, including suitable fire doors that are designed to keep a fire within the flat in which it starts. People need only evacuate areas affected by fire, heat or smoke.

In case of fire within your home:

• If you discover fire, alert other members of your household immediately and ensure that everyone is aware.
• If you hear the fire alarm in your home, ensure that you and your family immediately start evacuating.
• Close all doors within your home if it is safe to do so. Evacuate your home, ensuring that your home entrance door is closed behind you.
• When outside the building, dial 999, giving the building address.
• When Fire and Rescue Service arrive, meet them and tell them where the fire is. Do not re-enter the building until they have extinguished the fire, and they have let you know that it is safe

In case of fire elsewhere in the building:

If the fire is elsewhere in the building and heat and smoke is not likely to affect you, example not directly below, next to or adjacent you can stay put. However, if in doubt get out leaving immediately and phone the Hertfordshire Fire and Rescue service by dialling 999 when outside the building. Give the address of the building and wait at a safe distance for the fire and rescue service to arrive.

If you discover fire elsewhere in the building or in communal areas, alert any persons in the communal areas to ensure that everyone is aware.

Close all doors within the communal areas if it is safe to do so.

Evacuate the building. When outside the building, dial 999 and ask for the fire and rescue service, giving the building address. When the fire and rescue service arrives, meet them and tell them where the fire is.

Do not re-enter the building until they have extinguished the fire, and they have let you know that it is safe.

Lifts should not be used.

Compartmentation

Your building is built using fire-resisting walls and floors around homes. These, along with your home entrance fire door, will contain a fire to the home in which it starts for a period of time while you escape.

Do not allow anyone to create holes in your home walls or floors and report any holes to the council for repair.

Fire doors within your home

All doors within your home should provide some level of protection against fire, even if they are not designated fire doors.

Close your doors at night, particularly your kitchen and living room doors – this should hold back a fire while you escape. If a fire does occur, close all doors when you make your escape, if it is safe to do so.

Fire doors should be kept closed when not in use.

Your home entrance door

Your home entrance door is critical to containing a fire and any smoke within your home. It should help protect you and your family while you escape, and your neighbours and fire-fighters while the fire is extinguished.

It is critical that your home entrance door has a self-closing device – please inform the council as soon as possible if this is missing or does not work so that we can repair it.

If a fire occurs in your home, make sure that when you escape, your home entrance door is closed behind you.

Do not drill through your door or frame; this will affect its ability to contain fire and smoke.

You must not change your home entrance door without first agreeing this with the council.

Tenants must not remove or tamper with fire doors in your home, or your home entrance door.

Home entrance door checks

If you live in a building that has an upper storey that is over 11 metres, it is a legal requirement that the council checks your fire door every year.

You must provide access to the council to enable us to do this.

This is a requirement within the terms of your tenancy or lease agreement.

Fire doors in the common parts

Fire doors in the common parts protect staircases and other escape routes from smoke.

Do not wedge these doors open.

If the door becomes faulty, report it to the council so that we can repair it.

Smoke alarms

All properties are supplied with a minimum of one smoke detector per floor, and a heat detector in the kitchen.

You should test your flat’s alarms, using the “test” button on each alarm, every month, to make sure it works and report any problems to the council

If you are a tenant and your home does not have a smoke alarm or if it is defective call us on 01438 242242.

If you are a leaseholder, you are responsible for the installation and maintenance of your alarms. If you rent your property, you have a legal responsibility to ensure that your property is fitted with smoke detection.

Do not remove, cover or tamper with these alarms they are there for your safety.

A free home fire safety visit from Hertfordshire Fire and Rescue Service is a good way to get expert advice on fire detection, and learn ways to stay fire safe

Hertfordshire Fire and Rescue Service Home safety visit Fire safety home visits, school visits and open days.

Smoke ventilation

In many council-owned buildings, there are windows or openings that are designed to keep escape routes clear of smoke.

These can be used by fire-fighters during a fire to keep escape routes clear.

Do not interfere with this equipment, it can be critical to keeping you, your family, your neighbours and fire-fighters safe

Escape routes

It is vitally important that everyone can escape quickly in the event of fire.

Wayfinding signs

If your building is over 11 metres tall, there is a requirement to have wayfinding signs for fire-fighters in an emergency. These signs are provided on every floor.

You must not tamper with or remove any fire notices or signs.

Planning for emergencies with your family

The best way to prepare yourself for a fire is to have a clear plan in your mind of what you will do if a fire does occur.

Think about who you will help first - will this be your children or an elderly relative?

What will you do about any pets?

Planning for your evacuation can make the process much quicker and safer should a fire occur.

For further advice please go to: Fire Safety in your home or workplace | Hertfordshire County Council.

Secure Information Boxes

The council has provided secure information boxes (SIBs) in all of our buildings over 11 metres. These large red boxes outside your buildings entrance contain information for use by fire-fighters in an emergency

Information for Disabled People

The council recognise that disabled people may be particularly vulnerable during a fire, and we are committed to helping to plan for the safety of all our residents.

Some residents may have difficulty physically travelling to escape from a fire within their home. We also recognise that some people have additional needs and require further support to understand what to do in the event of a fire.

For anyone who needs help or support, the council will arrange to carry out a Person-Centred Fire Risk Assessment (PCFRA), where we will discuss your needs with you and decide how best to help you keep safe from fire.

We are here to help; please let us know if you need support or if your condition changes by contacting building.safety@stevenage.gov.uk or by phone 01438 242242.

Fire prevention

The best way to avoid a fire is to ensure that fire prevention measures in your home and in your building are effective. For more fire prevention information please visit the Safety in your Council Home page.

What the council is doing to keep you safe

The council is carrying out a programme of fire safety checks and improvement works.

These include:

• Upgrading our tenants flat entrance doors to new FD30S – Certified 30-minute doors where necessary.
• Replacing communal fire doors
• Replacing door entry systems
• Fire Stopping works
• Carrying out regular fire risk assessments and reviews
• Carrying out regular fire door and housekeeping checks
• Carrying out testing and maintenance of relevant fire safety equipment

We are here to help with this. If you have any concerns, please contact our fire safety team by emailing building.safety@stevenage.gov.uk or by calling 01438 242242. You can also report concerns to your Housing Officer.