Are you living next to a noise nightmare?

This information is aimed at helping people who are suffering from noise problems. It provides advice and guidance in situations where we may not be taking legal action, and tells you what you can do when you have noise problems.

Noise can make life a misery. Noisy neighbours, traffic, industry, aircraft, building sites, and barking dogs are just some of the problems that can cause problems.

Many noise problems, such as those with neighbours, can be sorted out without involving the council. If this approach does not work, then you may need to ask us for some help.

What constitutes a noise nuisance?

The definition of what constitutes a statutory nuisance has been developed through case-law, which sets a precedent that the council has to take into account when deciding whether a statutory nuisance exists.

We do not consider the following noise as antisocial behaviour;

• General living noise - ‘general living’ includes noise such as vacuuming, walking around, doors opening/closing, general conversations etc.
• Children playing noise - play is an essential part of every child’s life, their health, wellbeing and development. Although some types of behaviour can be annoying, children playing in their home, the street or communal areas is not antisocial behaviour.
• General DIY noise - such as decorating, drilling and hammering, furniture assembly.

If the DIY noise is persistent or happening at unreasonable hours, you can ask the council for advice and / or we can contact your neighbour on your behalf and let them know how it’s affecting you, if you do not feel comfortable speaking directly to them.

Making a noise complaint

You can make a complaint online using the link below.

You can also make a complaint in the following ways:

• Contact the Environmental Health and Licensing Team.
• Letter to the Environmental Health section at Daneshill House in Stevenage.
• Through your local ward Councillor.
• Via the Noise App.