The Penalty Charge Notice (PCN) shows the details of the alleged contravention, the date and time when it occurred plus the location where it happened. If you feel it was wrongly issued or that there are special circumstances, you should challenge your PCN online, or using one of the other methods printed on the ticket.

This may result in the PCN being cancelled, or your challenge being turned down, in which case you will be informed about your rights to take the matter further through the formal appeal process.

You should make your challenge promptly, as this will still provide the opportunity for you to pay at the reduced rate if it is turned down.