Over the Christmas holidays, there are some changes to our normal opening hours you can contact us on 01438 242242 on the following days.

Opening times from Monday 23 December to Wednesday 1 January 2025

Date	Telephone
Monday 23 December	Business as usual 9am - 5pm
Tuesday 24 December	Phones 9am - 5pm Appointments 9:30am - 2pm Reception open 9am - 4pm
Wednesday 25 to Friday 27 December	Closed
Monday 30 December	Business as usual 9am - 5pm
Tuesday 31 December	Phones 9am - 5pm Appointments 9:30am - 2pm Reception open 9am - 4pm
Wednesday 1 January 2025	Closed

Our opening hours return to normal from Thursday 2 January.

You can also contact us via social media during the above times and dates.

• Facebook
• Twitter

Emergency repairs, homelessness, and domestic abuse

For these emergencies while our normal services are closed, telephone 01438 314963.

If you are a victim of domestic abuse, support is available from Survivors Against Domestic Abuse (SADA).  

However, if you are in immediate danger, call 999.

Food Banks

The Foodshed - a referral based, independent food bank, based at The Vineyard in Stevenage.

If you’re being supported by a charity/ organisation/ school etc then ask them to get in contact and they will be able to talk them through the steps to referral.

Christmas opening:

As Christmas day is on a Wednesday this year the Foodshed drop-in has been postponed until Sunday 29 December.

Refuse and recycling collections

Check your revised waste and recycling collection dates.

Snow and Ice

Herts County Council have primary responsibility for clearing snow and ice in Stevenage and provide details of their gritting and salting routes.

If prolonged snowfall prevents services such as refuse and recycling collections, we will deploy those teams to assist Herts County Council in the clearing of pavements, footpaths and roads.

Follow the Met Office's Snow Code to clear snow and ice from the pavement outside your home or public space.

Flooding

Please see our flooding page.