Estimates and Actuals - how Service Charges work

Your service charge is an overall cost based on various elements that deliver and manage services to your block in accordance with your lease. The service charge is estimated each year and once the service charge year ends (31 March) we will audit the accounts and issue a Service Charge Actual Certificate, which is sent to you by 30 September each year. This could result in either a credit or debit being applied to your service charge account.

Queries with the service charge actual certificate

When each financial year has ended we send you an actual certificate (each August/September). If you have any queries regarding this, and the costs of the actual certificate (audited accounts incurred), send us your query or feedback online.

When completing the form please give as much information as you can. This will enable us to provide a full response following our investigations with the relevant teams.

We understand that all of our residents will be impacted by the current cost of living crisis. If you are experiencing financial hardship, please contact us on the above email providing a contact number so we can call you to discuss this and investigate options to support you.

If you have any suggestions or comments about the services being provided within your service charge, please email your Housing Officer.

We are happy to hear from you and believe that by working together we can improve our services.