The Housing Income Policy is designed to ensure the financial sustainability of the Housing Revenue Account (HRA) Business Plan. By effectively managing and maximising income from various sources, we aim to provide high-quality housing services to our residents.

This policy details a comprehensive approach to income management, including the collection of current rent charges, arrears, service charges, leaseholder contributions for major works, and other housing-related debts. A key aspect of the policy is about supporting tenants in maintaining their tenancies by offering guidance on income maximisation and financial inclusion. It also focuses on collaboration with other council teams to ensure a unified and efficient approach to income collection and debt recovery.