Returning your keys

If you want to end your licence, you should give 4 weeks notice, ending on a Sunday.

If you have decided to return your garage due to the cost, you can view a list of available garages on our Apply for a Garage page where there may be a cheaper alternative you can transfer to.

Your garage keys can be posted through the Customer Service Centre letterbox at any time or handed in to Customer Service Centre reception which is open 9am to 5pm, Monday to Friday.

Please remember to write down your garage address and address the envelope to 'Garage Management Services'. The full return address is:

Garage Management Services
Stevenage Borough Council
Daneshill House
Danestrete,
Stevenage
Herts,
SG1 1HN

Once the keys have been returned to us, you will have given up your garage tenancy, so you cannot enter the garage.

Payments

We will cancel your direct debit from the date your keys are returned to us. However we would advise you to cancel your direct debit/standing order with your bank in case your next payment is due for collection.

Any credit on your account will be refunded back to you within 28 days.

Items left in the garage

If you would like to ask for some unwanted items to be collected from your garage, you can contact us on 01438 242323 and ask for an Assessed Collection. A price will be provided upon an inspection of the items inside the garage.

Please note, all items will need to be removed from the garage by the time the keys have been returned, please tell them when your garage licence ends to ensure it can be done before you return the garage keys back to us.

Important information

The garage must be completely clear of all items and left in a clean condition when the garage keys are returned. Should we need to clear any unwanted items the cost will be recharged to the vacating tenant. This will be a minimum charge of £86.25.

Unwanted items must be properly disposed of and not left in the garage compound. Anyone caught fly-tipping will receive a minimum penalty fine of £60.

Any lost keys are subject to £139.38 which will be recharged to your garage account. If you have lost your keys, you should advise us, we can then arrange a gain entry and lock change to be carried out on the garage.