Internet service standards
What you can expect from the Council when using stevenage.gov.uk
The Council must ensure that customers find stevenage.gov.uk as reliable as contacting us by telephone or visiting the Customer Service Centre.
Availability
Our aim is to make stevenage.gov.uk accessible 24 hours a day, 7 days a week - a Council that is 'Always open'. This means you can contact us when it is convenient for you.
View performance of stevenage.gov.uk.
Correspondence
Whether you are writing to us by email or completing one of our online forms, we aim to acknowledge receipt within 24 hours.
If you are reporting something to us using an online form, you should also receive a unique reference number. Quoting this in correspondence following the initial request will help us resolve you enquiry quickly.